Our Policies, Terms & Conditions

At Samira Mobiles, we value your privacy and are committed to safeguarding your personal data in compliance with data protection standards.

1.1 Data We Collect

• Personal Details: Name, phone number, email, address, national ID (where required).
• Transaction Records: Purchases, installment agreements, receipts, and payments.
• Technical Data: Device type, IP address, browser information, and cookies.
• Communication Records: SMS, emails, or calls with our customer service team.

1.2 Use of Data

Your information is used strictly to:

• Process and fulfill orders.
• Provide after-sales services and warranties.
• Communicate order updates, promotions (with consent), and important notices.
• Improve website functionality and customer experience.
• Comply with legal and regulatory obligations.

1.3 Data Protection Measures

• Data is stored securely with restricted staff access.
• Payment details are encrypted; we do not store card or M-Pesa PIN information.
• We never sell, rent, or trade your personal data.

1.4 Sharing of Data

We may share information only with:

• Authorized delivery partners.
• Secure payment providers (banks, M-Pesa, card companies).
• Government or legal authorities if required by law.

1.5 Your Rights

You reserve the right to:

• Request a copy of your personal data.
• Correct inaccurate details.
• Request deletion of data where legally permissible.
• Opt out of marketing communications.

Our goal is customer satisfaction. If a product does not meet expectations, the following applies:

2.1 Conditions for Return

• Returns are accepted within 7 calendar days of purchase/delivery.
• Products must be unused, in original packaging, and accompanied by proof of purchase.

2.2 Non-Returnable Items

• Opened earphones, headphones, or hygiene-related items.
• Digital products, software, or vouchers.
• Clearance and promotional sale items.

2.3 Refunds

• Inspected within 2 working days after return.
• Refunds processed within 5–7 working days via original payment method.
• M-Pesa refunds are remitted to the number used for purchase.

2.4 Exchanges

• Defective or damaged items are eligible for replacement with the same model.
• If out of stock, customers may select an alternative product or request a refund.

2.5 Warranty

• Manufacturer warranty applies to select products (phones, laptops, accessories).
• Warranty terms are communicated at the point of sale.

By shopping with Samira Mobiles, you agree to the following terms:

3.1 Products

• Product descriptions and images are for reference; minor variations may occur.
• Availability is subject to stock levels at the time of purchase.

3.2 Pricing & Payment

• All prices are quoted in Kenyan Shillings (KES).
• Payments may be made via M-Pesa, bank transfer, or approved installment plans.
• Prices are subject to change without prior notice due to supplier adjustments or promotions.

3.3 Orders

• Placing an order constitutes a binding purchase agreement.
• Orders may be declined in cases of insufficient stock, incomplete payment, or suspected fraud.

3.4 Lipa Mdogo Mdogo (Installment Plans)

• Customers must provide valid ID and sign a payment agreement.
• Payments must be made as per agreed schedule.
• Non-compliance may result in repossession, suspension of service, or applicable penalties.

3.5 Limitation of Liability

• Samira Mobiles is not liable for indirect or consequential losses (e.g., loss of data, downtime).
• Liability is strictly limited to the value of the purchased item.

We strive to ensure prompt and reliable delivery.

4.1 Delivery Timelines

• Same-day delivery within Nakuru (orders before 2:00 PM).
• 24–48 hours within Nairobi and major towns.
• 2–4 working days for other regions in Kenya.

4.2 Charges

• Free delivery for orders above KES 10,000 within Nakuru town.
• Standard delivery fees apply elsewhere (calculated at checkout).
• Additional costs may apply for remote areas.

4.3 Order Tracking

• SMS or email notification with tracking details provided after dispatch.
• Customers may also confirm delivery status through our customer support desk.

4.4 Failed Deliveries

• Failed deliveries due to inaccurate addresses or missed attempts may attract re-delivery charges.

4.5 Pick-Up Option

• Customers may collect items from our physical shop upon arrangement.

4.6 Transfer of Risk

• Ownership and risk transfer to the customer upon delivery or pick-up.

Please use the following details to complete your payment via M-Pesa:

• Go to M-Pesa on your phone
• Select Lipa na M-Pesa
• Select Paybill
• Enter Business Number: 247247
• Enter Account Number: 0723713681
• Enter Amount: KSh [Your Order Total]
• Enter your M-Pesa PIN and send